This Refund Policy explains how payments work for BillAstra. Please read it carefully before purchasing a subscription.
1. Try Before You Pay
Every new account gets a 30-day free trial with access to BillAstra's features. No payment details are required to start the trial. We strongly encourage you to use this period to confirm that the Service meets your business needs before subscribing to a paid plan.
2. No Refunds
Once a subscription payment is made, it is non-refundable. This includes, without limitation:
- Monthly and yearly subscription fees.
- Fees for the unused portion of a billing cycle after a cancellation or downgrade.
- Charges incurred due to a forgotten cancellation or non-use of the Service.
3. Cancellation
You may cancel your subscription at any time. When you cancel, your plan remains active until the end of the current billing period, after which it will not renew and you will not be charged again. Cancelling does not generate a refund for the current or any past billing period.
4. Failed or Duplicate Charges
If you believe you were charged in error — for example, a duplicate charge for the same billing cycle, or a charge after a confirmed cancellation — contact us at hello@example.com within 7 days. We will investigate and, where a genuine billing error is confirmed, reverse the incorrect charge.
5. Statutory Rights
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws of India. Where such laws require a remedy that cannot be excluded, that remedy will apply.
6. Changes to This Policy
We may update this Refund Policy from time to time. The "Last updated" date above reflects the latest version, and changes apply to purchases made after they take effect.